For example, we can determine why people use your (or your competitor's) website and what benefits are gained from it. Empiricom is constantly developing and refining batteries of survey items that assess the depth and various dimensions of a user's relationship with a site.

Empiricom works closely with a full-service survey research organization, the Center for Advanced Social Research (CASR). CASR currently conducts nearly 2,000 telephone interviews a month, and bills approximately $2 million annually.

Interviews are professionally trained. CASR's Computer-Aided Telephone Interviewing (CATI) system will ensure that your survey is accurate and on time.